Case Study

From Industry-Standard Tools to a Platform Built for Operations

How Doggie Den Inn — the North Carolina facility where Barklytic was born — replaced the leading pet care platforms with software shaped by daily operational reality.

Lee and Julie Carter at the front desk of Doggie Den Inn, their North Carolina pet care facility

The Challenge

Like most modern pet care facilities, Doggie Den Inn had already moved past spreadsheets — they were running on leading commercial pet care platforms. The problem wasn't lack of software. The problem was that the software didn't fit how the facility actually operated.

Live booking gaps — no real-time availability flow that worked for both staff and pet owners

Weak deposit enforcement — no reliable way to collect and hold deposits at the booking step

Slow, manual report cards — daily updates to owners were time-consuming or skipped at scale

Clunky workflows — staff fighting the software instead of using it on the floor

The Solution

Doggie Den Inn became the first facility to run on Barklytic — not as a beta tester, but as the platform's birthplace. After two years of evaluating, implementing, and operating on industry-standard tools, Lee and Julie partnered with the Barklytic team to build the platform they couldn't buy.

Every feature was designed, tested, and refined inside a real operating facility — with real pets, real staff, and real owners. No hypothetical features. No guessing. Every screen and workflow was shaped by what actually happens on a busy facility floor.

Key features implemented

Real-time live booking with availability flow built for both staff and pet owners

Deposit collection and enforcement at the booking step — no manual follow-up

Automated daily report cards — owners stay informed without slowing staff down

Workflows shaped by daily operations — staff move through the day, not around the software

Mobile-first staff app — tasks, check-ins, and updates happen on the floor, not from a desktop

The Results

Single-Pane Operations

Reservations, daily care, owner communication, and staff tasks all live in one platform — no toggling between tools.

Live Booking with Deposits

Pet owners book and pay deposits in one flow — no double-bookings, no manual deposit chasing.

Daily Report Cards at Scale

Every guest gets a daily report — automated, photo-ready, and consistent regardless of facility volume.

Floor-First Mobile

Staff manage check-ins, feedings, medications, and tasks from the facility floor instead of running to a desktop.

“

We built Barklytic because we needed it ourselves. Every feature exists because we faced that problem on the facility floor.

Lee Carter

Chief Product Officer & Co-Founder

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