We're Here When You Need Us
Barklytic supports your team however you need it — from getting started to solving a live operational issue. We're a small, founder-led team built by people who've actually run pet care facilities. When you reach out, you're talking to people who understand the problem.
Already a Barklytic customer?
You have two ways to reach us. Both go to the same team — use whichever fits the urgency.
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In-app help center
Accessible from your dashboard. Best for quick questions while you're working — context is right there.
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Evaluating Barklytic?
Still deciding if Barklytic is the right fit? We'll walk you through a live demo of your actual workflows — not a canned product tour.
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Schedule a demo
A 30-minute walkthrough with a real team member. Ask anything about how the platform handles your specific services.
Request a demo → - →
Email us directly
Prefer async? Send over your questions and we'll respond with specifics, not a brochure.
support@barklytic.io →
What to Expect
Within 1 business day on email
We respond to every email inquiry within one business day. Operational issues from active customers are prioritized.
Customer issues come first
Active facility operators get priority over sales inquiries. If you're live and something is broken, that jumps the queue.
Real humans, not scripts
There's no call center here. You're talking to the people who built the product and know how it works inside out.
In-product support for all customers
Every plan includes access to the in-app help center. No support tiers, no gating help behind a higher plan.
Built by a facility owner. Supported the same way.
Barklytic was founded by someone who ran a pet care facility — not a software executive who discovered the vertical. That background shapes how we think about support. We know what it looks like when an issue hits at 7am on a Saturday morning before the first drop-offs arrive.
When you reach out, you're not working through a ticketing system staffed by agents reading from a script. You're talking to people who've dealt with the same operational pressures you have.
Ready to transform your facility?
Join the waitlist for early access, or apply to our Founding Facility Advisory Board and help shape the platform from day one.